You or someone who knows you well, can contact the Single Point of Access Team (SPA) via telephone on 0208 379 1001 from 9am to 5pm Monday to Friday.
You can also contact us via email by writing to firstname.lastname@example.org
When you call the SPA Team, you will be able to speak to a person and we will always start with a conversation about why you have called us.
If you email us, we will respond by making contact with you via telephone or by email if you prefer.
The person taking your call will want to hear why you have now chosen to call us.
We will have a discussion with you to gather some initial information.
Types of questions we might ask during this conversation:
- Tell me what is your reason for calling the Single Point of Access Team today?
- Has the reason you have contacted us occurred in the past? What did you do to resolve it in the past?
- How have you been managing or coping until now?
- Who do you have around you, such as Family, Friends, or Neighbours?
- Do you attend any groups/churches/clubs in the community?
- Have you accessed groups/church/clubs in the past?
- We will ask you about your interests and your strengths- things that you do well.
- Connect you to MyLife? (Enfield’s Online directory) https://mylife.enfield.gov.uk/homepage.
Following this conversation, we will decide with you, what the next actions will be. This depends on what information is shared.
- Information and advice:
You may be given information to enable you to seek support from other services and create links within your community, such as voluntary and community organisations, social groups, outreach support, health services.
This information can be shared with you over the phone or we can email it to you.
2. Short-term input from the Single Point of Access Team:
If there is a need for a more detailed conversation, you will be linked with either an Occupational Therapist, Social Worker or Social Care Assessor to explore more options.
Types of things we may consider could be:
- linking you with community services,
- prescribe equipment,
- explore how technology could be used to give you more independence,
- short-term (practical) input with our Enablement Service to increase your independence;
- increase your skills;
- and give you strategies/ techniques to manage with day to day tasks.
Options 1 & 2 are offered to support you to build resilience, make connections and to prevent, reduce or delay your needs from developing further.
3. Full Assessment:
If your circumstances are urgent or complex; you appear to have needs which require care and support and they cannot be resolved by the above two options; or you request to progress to an assessment, Social Services will complete a Care Act Assessment.
The assessment will determine if you are ‘eligible’ for extra support, to help you achieve your goals.